There are many grills and many different grill grate sizes. As these often change, make sure you order the correct size for your grill. The simplest way of making sure you get the right size is by measuring the grill grate that came with your grill. Then simply select the corresponding size from the drop down list. Many people also buy the size they like best and just lay it on top of the existing grill grates.
Measure the overall length (long side) and the overall width (short side). Then select the corresponding Arteflame insert from the drop down list. As the stock grill grates fit fairly loose, measuring within 1/4" is perfectly fine.
Limited Lifetime Warranty
The Limited Lifetime Warranty All Arteflame Grills come with a 3 years warranty for full peace of mind.
Shipping
Curbside Delivery Information
We offer curbside delivery via freight to all 48 contiguous U.S. states.
Scheduling Your Delivery
Once your Grill ships, the freight carrier will contact you 24 to 48 hours in advance to set up a delivery time. Deliveries take place Monday through Friday, and you’ll be given a 4-hour delivery window.
Important: Your Grill will not be delivered until the carrier speaks with you to confirm the time.
Delivery times are estimates and may be affected by weather, road conditions, or freight carrier availability. Last-minute schedule changes are possible and are handled by the freight company.
How Your Grill Will Arrive
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Your Grill will arrive strapped to a pallet in one or more boxes, depending on the model.
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It will be delivered by a 53-foot semi-truck with a single driver.
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The driver will unload the pallet to your curbside or driveway only — no setup or placement beyond the curb is included.
Special Access Considerations
If your location has long driveways, narrow streets, low-hanging trees, stairs, apartment buildings, or any other access challenges, please notify us before we ship your order. This helps us avoid delays or complications on delivery day.
After Delivery: What to Do
As soon as your Grill arrives:
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Inspect the boxes immediately for any visible signs of damage.
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Note any dents, scratches, or scuffs on the outside of the boxes on the delivery receipt.
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You do not need to open the boxes at this time — just check the exterior for damage.
This inspection helps protect your eligibility for damage claims if needed.
Additional Notes
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In some cases, freight carriers may deliver to a carport or first-floor entryway, if it is easily accessible.
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Please review the box dimensions ahead of time to ensure they’ll fit through your doorway if you're moving the boxes inside.
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Assembly is simple, typically taking 30–45 minutes. Clear, step-by-step instructions are included with every Grill.
If you have questions about delivery, box dimensions, or access requirements, feel free to reach out at:
📧 Support@vicmoren.com
📞 1-844-763-4920
We’re here to make your delivery smooth and stress-free.
